Dashboards
Track Timelines, Resources and Overall Progress
When a disruptive incident occurs and both crisis managers and recovery teams spring into action, the need for up-to-date information is critical. CommandCentre enables smooth collaboration and exchange of information between participating teams and responders.
The Dashboard display shows a series of progress bars indicating the status of the recovery operation, how many plans are invoked, what percentage of each has been completed and the estimated time of recovery. Any escalated issues flash in red until resolved. Drill down areas within the Dashboard reveal more information about issues and plans.
CommandCentre is interactive. Recovery teams log completed tasks as they finish them and a ripple of updates occurs immediately within CommandCentre. Dependent tasks are now ready to be completed, downstream teams are notified, and time estimations are updated.
Once a Dashboard is set up and activated, CommandCentre updates the information in real-time as the situation changes. Because Dashboard users get up-to-the-minute information, they have no need to call the EOC or team leaders to get updates. Crisis managers and incident commanders can maintain their focus on incident resolution, knowing that the Dashboard is automatically keeping all relevant stakeholders informed.
When a disruption occurs everyone needs information. CommandCentre's Dashboard capability automates the critical function of keeping constituent groups informed.
Providing much more than simple display capabilities, CommandCentre gives incident commanders access to the intelligence they need to help guide their organization during any disruption. CommandCentre allows crisis management teams to dynamically control the progress of activated plans by efficiently juggling available human and physical resources. CommandCentre enables recovery teams to report their status easily, and raise issues for incident commanders to resolve.
Keep Business Leaders and Stakeholders in the Loop
Groups such as senior management, board members, and business partners not directly involved in the effort to resolve the incident also require up-to-date information. If the information they need is not provided, they will go in search of it. The constant "pull" of these groups can clog the phone lines and divert crisis managers, incident commanders and team leaders from paying full attention to resolving the incident.
CommandCentre provides a Dashboard functionality that automatically "pushes" information to these constituent groups, giving them access to the information they need. Individual Dashboards can even be created for each interested group based on their area of concern, so that they can monitor real time progress directly, ensuring recovery teams and incident managers give their full attention to the recovery effort.
Dashboards display a high-level overview of the status of people, facilities, business processes, IT services and activated plans. Dashboard users can "drill down" into any display to see more granular details about ongoing progress.